You may use the Second CRM to accomplish your entire sales process from the first contact with a prospective customer to the after-sales services. The Second CRM considers, that during this process different requirements for necessary data, sales force automation, reporting an others exist. The following sales process phases are offered by the CRM and explained in the Leads, Potentials, Quotes, Sales Order and Invoices sections. It is to be noted that the sales phases are connected closely with the contact and activity management, product and service catalogues and powerful reports.