The CRM uses the term Products and Services as a comprehensive term for all kinds of goods or services your company offers. Similar to a catalogue, Second CRM provides functions to capture and to categorize your products with various prices and vendors. These information can be actively used in the work with customers. This manual will guide you about managing your products and services using Second CRM. You would learn to create new products, services, price books and vendors as well as keeping track of the records; all available under the Poducts and Services tab in Second CRM.