This chapter explains how the CRM system can be configured and managed by users with administrative privileges. It is most important that a CRM system administrator is capable to configure the CRM according to the intended purpose and the company's business processes. Any skilled CRM administrator knows that understanding how things work is as important as knowing how things are done. Therefore, the following sections describe not only the CRM functions but also the basics of role based security and other business related issues an administrator should consider.